Frequently Asked Questions
In that case, please write to us or we will address your issue via WhatsApp.
If you placed your order on the Peninsula, yes.
1. Click the user icon. Enter your username and password in the personal section.
2. Once inside, click on "My Order History and Details," find the corresponding order, and enter "details."
3. Fill out the "Request a refund" form.
4. Next, click "Request Refund." Choose the reason for the return.
5. Once you have completed these steps, click "Submit Request" and that's it!
The shipping agency will pick up and deliver the package to the same address where it was delivered. If you need to pick up the package at a different location, you must indicate this in the request, including the full new address, CP , and phone number for the pickup.
In this case, the customer assumes the return costs and must send the item by their own means.
You can return an item online within 30 days of placing your order online, as long as the item is unused and meets the return requirements.
Delivery times for online orders will be between 48 and 72 business hours for orders shipped to the Peninsula, while delivery times for orders outside the Peninsula will be between 10 and 15 business days.
During special sales periods, promotions, and special campaigns, online deliveries may experience some delays. Occasional delivery delays could be due to various reasons, including unforeseen circumstances or force majeure. For more information, please contact our Customer Service Department.
We accept all major credit cards: MasterCard, Visa, Maestro, PayPal, and Bizum (Spain only).
We currently don't have a physical store, but you can find our products at distribution points. Contact us at benditaluz.com
You can call us or write to us on WhatsApp at 679680203 or write to us with any questions at info@benditaluz.es
To make a purchase through the online store, you must register as a customer. From this registration, you can access your purchase history, returns, and streamline any order management.
No. Guest ordering is not possible; registration is required to purchase from the online store.
If this is your first time logging in to register as a customer, go to the personal section (the user icon in the top right corner) and click on the user icon. A login box will then open. At the bottom, there is a "Register" link; please click it.
A registration box will appear to enter your personal data as a customer.
Remember to fill out all required fields and check that your data has been saved correctly.
If you've forgotten your password, click the personal icon and then click "Forgot your password?" at the bottom of the login form to generate a new password, which you'll receive by email.
Don't forget to check your spam, junk, or other email folders in case your server has hosted it there.
You can write to benditaluz.com at info@benditaluz.com or by WhatsApp 679680203
Write to us on WhatsApp at 679680203 or at info@benditaluz.es so we can give you all the information you need.